Get tips on delivering outstanding support experiences, running successful marketing or sales campaigns, and building a customer-centric business.
We’ve compiled a list of effective customer service email templates that you can use in any support situation. Simply copy and paste them directly to your email or support software.
If you want to scale your development team, this article will give you the tools you need to succeed. We will take you through our biggest pain points, the solutions we found, and our main takeaways after growing from 5 to 50+.
Find out more about the team behind Touchpoint, our development roadmap, and goals, from our product manager – Urmo.
When it comes to customer service, every interaction counts. Customers want to feel heard, understood, and valued, which is why call center scripts play a crucial role in providing above-average…
Customer satisfaction surveys are powerful tools for collecting feedback and building better customer experiences. Find out what types of surveys to run and how.
Asking customers for feedback might be challenging. In this article, we will describe how to ask for customer feedback and give examples of questions you can use to get customer input.
First contact resolution rate is a great indicator for customer support efficiency. Find out how to measure and improve it from our guide.
While many companies invest heavily in extensive employee training programs to boost their customer service skills, a cost-effective alternative is equally effective: reading books on the subject.