The customer service blog

Gain insights on delivering outstanding customer service, advancing your support career, leading a support team, and learn all there is to know about building SaaS.

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Everything you need to know about B2B SaaS

B2B SaaS: Everything you need to know to grow in 2024

Discover the current state and predictions for the future of B2B SaaS from our latest article.
Customer experience conferences 2023 & 2024

Save the date: Top customer experience conferences in 2024

Unsure which customer experience conference to attend this year? Find the right one from our selection.
SOP templates + how to write an SOP

Creating effective SOPs: 10 Templates and step-by-step writing guide

Discover our selection of SOP templates and a comprehensive guide on writing procedures to streamline business efficiency.
Customers service vs customer support

Customer service vs customer support: The yin and yang of customer-centricity

Discover the differences and commonalities of customer service and customer support and learn how to make them work together.
Customer service metrics to track in 2023

Top 17 customer service metrics to track in 2023 for guaranteed success

Customer service metrics are tools that help you deliver exceptional support. Learning how to measure them from our latest article.
Customer success vs. customer service

Customer success vs customer service: 6 Key differences to keep in mind

Learn about the similarities and differences between customer success and customer service and discover how these two synergize.

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