The customer service blog

Human-AI interactions are not science fiction anymore. They are happening here and now. Discover our AI tool selection for improved productivity and customer success!

Running a successful business requires excellent customer service and communication. Call centers have become an integral part of any business, as they provide a way to connect with customers and address their needs. However, choosing between inbound vs outbound call centers can be daunting, as each type serves a different purpose. This article dives into the debate regarding inbound vs outbound call centers. It will highlight the unique features of each and help you to determine which one is best suited for your business needs. What is an inbound call center?  The quality of the customer service delivered...

Our tips for encouraging better workplace collaboration based on our experience growing a remote-first team (with almost 100 people working on different projects).

Find out more about the team behind Touchpoint, our development roadmap, and goals, from our product manager - Urmo.

If you want to scale your development team, this article will give you the tools you need to succeed. We will take you through our biggest pain points, the solutions we found, and our main takeaways after growing from 5 to 50+.

Find out more about Touchpoint, the customer engagement platform designed for small- and medium-sized businesses, and the team behind it.