Get tips on delivering outstanding support experiences, running successful marketing or sales campaigns, and building a customer-centric business.
While many companies invest heavily in extensive employee training programs to boost their customer service skills, a cost-effective alternative is equally effective: reading books on the subject.
This article explores the benefits of developing a voice of the customer (VOC) program and shares a step-by-step guide on capturing relevant customer feedback.
This article will teach you how to identify the most important customer touchpoints and make the most of their lead-nurturing potential up to the point where customers become lifelong investments.
Customer expectations are defined by what the customer wants from a product, service, or organization. Find out how you can identify and manage these expectations.
Find out more about Touchpoint, the customer engagement platform designed for small- and medium-sized businesses, and the team behind it.
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