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10 Best customer service books to read in 2023

While many companies invest heavily in extensive employee training programs to boost their customer service skills, a cost-effective alternative is equally effective: reading books on the subject.

voice of the customer -featured

What is the voice of the customer and how to build a VOC program

This article explores the benefits of developing a voice of the customer (VOC) program and shares a step-by-step guide on capturing relevant customer feedback.

Two potential customers sharing thoughts on a software, possible customer touchpoint

25+ customer touchpoints: How to identify them and why they’re important

This article will teach you how to identify the most important customer touchpoints and make the most of their lead-nurturing potential up to the point where customers become lifelong investments. 

How to understand and manage customer expectations

Customer expectations are defined by what the customer wants from a product, service, or organization. Find out how you can identify and manage these expectations.

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