The customer service blog

Customer satisfaction surveys are powerful tools for collecting feedback and building better customer experiences. Find out what types of surveys to run and how.

First contact resolution rate is a great indicator for customer support efficiency. Find out how to measure and improve it from our guide.

While many companies invest heavily in extensive employee training programs to boost their customer service skills, a cost-effective alternative is equally effective: reading books on the subject.

This article explores the benefits of developing a voice of the customer (VOC) program and shares a step-by-step guide on capturing relevant customer feedback.

If you want to scale your development team, this article will give you the tools you need to succeed. We will take you through our biggest pain points, the solutions we found, and our main takeaways after growing from 5 to 50+.

Find out more about Touchpoint, the customer engagement platform designed for small- and medium-sized businesses, and the team behind it.