Welcome to the Touchpoint blog. Here you will find all the info you need to reach, engage, and delight your customers, including:
We’re very excited to share what we’ve been working on! But, first, a little info about ourselves. We are the team behind TextMagic, a SaaS-based A2P messaging service.
After developing and improving our flagship product for the last 15 years, we decided to use our experience to build something even better— Touchpoint.
This customer engagement platform is specifically designed for small- and medium-sized businesses. Budget-friendly and easy to use, it will make all your business communications more straightforward and less time-consuming.
We started developing Touchpoint in 2019, after a customer survey of our main product, TextMagic, revealed that the tool had broader use cases beyond business texting. Keeping in mind changing consumer trends and the need to offer more personal, connected experiences, it made sense to develop a solution to bring together all communication channels, while providing a 360-degree customer view.
This marked the beginning of Touchpoint. The tool is easy-to-use, even for people who do not have experience with similar platforms, with a straight-forward design and functionality that expands far beyond the usual CRM capabilities.
Touchpoint’s five modules bring together every aspect of the customer experience, simplifying real-time communication and ensuring that no data is lost among company departments.
With Promote, you can send your first email or SMS campaign within minutes. It’s also never been easier to integrate favorite apps or import data from other sources. Or to reach customers on their preferred channels, using valuable customer insights from previous interactions.
You can also easily understand customer behavior and improve your campaigns with real-time reports and A/B testing.
Sell helps you close deals faster by reducing your tedious contact management work. Its intuitive segmentation and list-building capabilities, combined with full visibility of the customer journey, let you focus on the bigger picture and increase customer lifetime value.
Serve unites all your customer communications in one place, while providing a complete history of your customers’ preferences and interactions. It also lets you reach clients on their preferred channel and easily route communications to the correct team.
This kind of communication with context improves the customer experience and makes seamless support a standard for your company.
Collaborate brings together your sales, support, and marketing departments. It allows you to manage multiple teams and projects at the same time, while increasing productivity with automation workflows.
The module offers many functionalities to help you streamline internal collaboration, including shared calendars, secure file sharing, smart reminders, and so much more.
Connect lets you communicate with customers anytime and on any device or channel. Live chat, SMS, virtual call center emails, and shared inboxes provide instant support for your customers—all of which you can manage from one intuitive dashboard. With Connect, establishing meaningful connections with clients has never been easier.
We hope you enjoyed your virtual tour of our product. We would like to invite you to take the actual one, where you can experience every feature for yourself and decide if Touchpoint is the right fit for you and your organization.
Marketing manager for TextMagic. I like figuring out how things work. Passionate about fitness and video games.
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