PLG (product-led growth) is gaining popularity as the go-to-market (GTM) strategy for companies that want to use their product as a primary growth engine.
By putting the product and customer first, SaaS (software-as-a-service) companies can build a sustainable growth mechanism and quickly increase their ARR (annual recurring revenue).
In this article, we’ll examine PLG, how it works, and how to apply it to your SaaS business. We’ll also explore the benefits of this approach and provide actionable steps you can take to start implementing PLG today.
We propose every strategy based on our experience with Textmagic and Touchpoint, for which we have applied PLG principles.
PLG is a GTM strategy that prioritizes the product experience as the primary driver of business growth. In other words, in a PLG model, the product becomes the primary sales and marketing tool, driving user adoption, engagement, and expansion.
According to recent data, the growth rate of product-led growth companies is 50% year over year, while traditional SaaS companies are growing at a more modest 21%.
Product-led companies experience lower customer acquisition costs (CAC) and, therefore, better CAC payback than sales-led or marketing-led ones.
More insights on this are detailed below.
Image source: openviewpartners.com
Product-led growth (PLG) and sales-led growth (SLG) represent two distinct approaches to driving business growth.
Despite their differences, PLG and SLG share some common ground. They both aim to grow revenue for the business by focusing on meeting customer needs and solving their problems.
However, they vary in how they achieve these goals, their cost structures, and how quickly they can expand. PLG and SLG also differ from customer-led growth, which prioritizes aligning business strategies with customer feedback to drive satisfaction and growth.
Here’s a comparative table highlighting the key differences between PLG and SLG:
For years, the business-to-business (B2B) industry believed there was a clear distinction between PLG and SLG target markets. Many thought PLG worked best for small and medium-sized businesses or tech-savvy buyers, while SLG was seen as the only way to scale a business serving enterprise customers.
A new hybrid approach combines the best of both worlds — product-led sales (PLS). PLS recognizes that while a great product can attract customers, a personal touch is sometimes needed to seal the deal.
Here are some of the benefits of PLS.
A product-led growth strategy allows users to experience and learn the product at their own pace and is generally suited to simple, inexpensive solutions that are easy to adopt.
The impact of a strong product experience is crucial in the B2B customer journey because it shortens sales cycles and increases customer retention. When companies think about becoming product-led, they typically think offering a free trial or a freemium version of their tool is enough. But PLG is about so much more.
In a PLG model, the product is designed to provide a seamless experience for users, basically making it easier for them to discover, adopt, and expand its usage.
This positive experience can lead to faster decision-making and higher conversion rates, as users are more likely to become paying customers.
A seamless user experience and a personalized onboarding process that accurately presents all of the product’s capabilities truly draws users in and keeps them loyal to the brand later on.
Here are the main benefits and risks of product-led growth companies:
PLG relies on three key principles to satisfy user needs and deliver consistent value. Alexandra Ilie, our product marketing manager, explains the importance of sticking to these principles as a PLG company:
“PLG isn’t just a buzzword — it’s a transformative strategy that places the product and customer experience at the heart of your growth engine. At Textmagic, we’ve seen firsthand how a well-executed PLG approach can rapidly increase user adoption and drive sustainable revenue growth. By focusing on delivering value before capturing it, we’ve not only lowered our customer acquisition costs but also built a loyal user base that advocates for our product. If you want your SaaS business to thrive, embracing PLG principles is essential.”
We will discuss each principle and then provide a checklist you should follow to ensure that you meet them.
But first, here’s a quick overview:
When designing for the end user, it’s essential to consider usability, accessibility, and design. Here are some examples of this principle applied to Touchpoint and Textmagic.
Users are more likely to abandon the sign-up process if it’s too complicated or requires too much information.
We made it easy for users to sign up and get started quickly by only collecting essential information during the sign-up process. We provided a clear value proposition to incentivize them to complete the process.
Personalizing the onboarding experience is crucial to user retention. SaaS companies should use data to personalize the experience to meet each user’s unique needs.
Personalization can include recommending features or content based on the user’s preferences or using their data to customize the interface for their use case. It can help users feel more connected to the product.
Optimizing for mobile use and responsive SaaS design is paramount in a mobile-first world. There are several aspects to consider here that would take a whole different article to cover:
We strive to understand our users’ pain points, goals, and priorities by gathering feedback through surveys, user interviews, and support interactions. While redesigning the TextMagic web app, we created an interactive demo for users to leave their thoughts on each screen.
The trick is to look for common themes and patterns in the feedback you receive and prioritize features that will impact most users.
🕵️ Once you’ve identified the features you want to add, test them with a small group before rolling them out to your entire user base.
Strong product-led growth companies convey their value proposition instantly. Here is how you can constantly deliver value to your users.
The following three processes help capture market demand and ensure that you tweak your product according to client preferences.
While refining your GTM strategy, you must focus on designing a minimum viable self-serve product experience to drive user activation. Here are a few tips to help you.
📙 We strongly recommend this guide to help you nail your self-serve experience.
Here are the top PLG metrics to focus on.
📊 As far as analytics are concerned, platforms like Google Analytics, Mixpanel, Amplitude, and Heap help ensure your data tracking system is scalable and flexible to grow and evolve as your business expands.
One way that we test product-market fit and feature potential is by developing free tools that complement our product or providing free sub-features.
📝 Run tests on user subsets to collect feedback and improve features before making them available to all users.
Congratulations on making it this far! We know this is a lot of information to digest, so we’ve provided a quick checklist to help you become product-led.
Follow these strategies to ensure successful product adoption.
A smooth and personalized onboarding experience can help users quickly understand the value of your product, reduce churn, and increase adoption and retention rates.
Fragmentation between departments leads to failure for PLG SaaS companies. Here are the main points to follow to ensure alignment between departments.
🌟 Identify the “North Star” of your PLG strategy and communicate it to your entire team.
Examples of successful product-led companies include Slack, Dropbox, and Zoom.
PLG is a game-changer for businesses that want to scale sustainably. By building products that deliver real customer value, companies can drive growth organically through referrals and word-of-mouth.
Looking ahead, several trends are set to shape the future of PLG.
Product-led growth offers a unique approach to growing your SaaS business. It involves prioritizing users’ needs and creating a product that sells itself.
By applying the principles outlined in this article, your business can achieve sustainable growth, increase user satisfaction, and drive revenue.
Follow our blog to stay updated with the latest PLG strategies and learn more about our product development journey. Discover the main challenges that product-led companies face, how to overcome them, and which tactics to employ in your PLG strategies.
Marketing manager for TextMagic. I like figuring out how things work. Passionate about fitness and video games.
Discover how to create a powerful customer acquisition strategy that drives growth and attracts new customers.
Discover the steps we took for crafting our first-ever product video for Touchpoint.
Email has been sent!
Please check your inbox, we have sent you a template.
Please populate the form below and we’ll send you the link to download the template.
Please enter a valid email address
By continuing, you’re agreeing to the Touchpoint customer Privacy policy
We use cookies on the website to collect information about the use of our website and to personalize the experience of using our website. You can find more information about cookies in Touchpoint.com Cookie Policy.