Get rid of the manual elements and create simple workflow rules that optimize work—no code required.
Keep customers happy
Create and set rules for automatic actions—without code—in a fraction of the time with our intuitive workflow builder. Automatically trigger emails and define different messaging flows depending on the customer’s profile or previous interactions.
Choose the triggers that initiate different actions. Set up automatic triggers for different scenarios: when a new live chat message is received, an agent misses a call, a new ticket is created or updated, or when customers leave feedback.
Once you’ve chosen your triggers, it’s time to match them with actions. Your triggers can initiate Slack notifications, emails, tasks, and tags, as well as change priorities and update tickets, contacts, and organization information.
Take full control over the flow of customer inquiries. Configure your tickets’ decision paths, conditions, and delays. Create a logical and efficient routing system, ensure that tickets follow precise criteria before being assigned, and prevent agents from being overwhelmed.
With our intuitive workflow builder, you can create multi-step workflows from scratch or choose pre-built workflows from our collection of workflow templates.
With features like workflow version history and execution statistics, you always know how your workflows are performing.
AI for the “business as usual”
Pay for what you use
Touchpoint is a lightweight customer service platform catering to the needs of small and medium businesses. By leveraging the power of automation and AI, Touchpoint enhances the efficiency of customer support operations, granting a holistic perspective of customer interactions across various communication channels.
Notably, its transparent pricing, user-friendly interface, and integrated task management work harmoniously to facilitate the seamless delivery of exceptional customer experiences.
It’s a tool designed to empower businesses, simplifying the complexities of customer service, while keeping the focus on fostering genuine connections with customers.
Small and medium businesses often lack the resources to invest in expensive, complex customer service solutions but need robust software to cater to rising customer expectations.
Here’s how Touchpoint sets itself apart from other customer service platforms:
Our flagship product, TextMagic, is a leader in the business texting industry, with over 20 years of experience in the market.
The Touchpoint platform is an omnichannel solution that can be used to deliver customer support on a variety of channels. You can interact with your customers via Live chat, email, or phone. We will soon be adding SMS, WhatsApp, and Facebook to the list of available channels.
If you are an SMB and you agree with any of the following statements, then Touchpoint is the right solution for you:
Touchpoint is a fully self-service tool. It’s super easy to get started and implement all of Touchpoint’s capabilities, even if you have no previous experience with similar tools.
We provide step-by-step tutorials, video guides, and a set-up wizard to help you get started with each module. Integrations are configurable directly from the Touchpoint interface without the need to code anything. If you need any help getting started, you can also reach out to our support team for platform training. We’re more than happy to help!
Our team will actively develop Touchpoint after its initial release. We will only develop features that are truly useful to our customer base. User experience is very important to us, so we encourage you to submit every relevant aspect of your interaction with our product.
Touchpoint has no-code integrations available through Zapier’s catalog of over 1,000+ business applications. Direct integrations with Slack, Gmail, MS Exchange, Shopify, Jira, and TeamViewer are in the roadmap and will be available soon. Over time, we will add more direct integrations with other popular tools.
Our users are the first to have a say in which integrations will be developed and implemented.
You can migrate your data to Touchpoint with just a few clicks. You can import contact data with standard fields or add custom fields to your import. We support Excel and CSV file formats. You can also connect your existing inboxes/email addresses to Touchpoint. We are also working to make importing tickets possible.
Security is a top priority for us. High-level security measures are implemented at both the organizational and technical levels to safeguard your data on the Touchpoint platform and provide highly reliable service.
Our Information Security Program follows the criteria set forth by the SOC 2 Framework. We perform regular external security penetration tests at least annually using certified vendors.
Our organization undergoes independent third-party assessments to test our security and compliance controls.