An omnichannel messenger for all communication

Touchpoint is a lightweight customer service platform catering to the needs of small and medium businesses. By leveraging the power of automation and AI, Touchpoint enhances the efficiency of customer support operations, granting a holistic perspective of customer interactions across various communication channels. 

Notably, its transparent pricing, user-friendly interface, and integrated task management work harmoniously to facilitate the seamless delivery of exceptional customer experiences. 

It’s a tool designed to empower businesses, simplifying the complexities of customer service, while keeping the focus on fostering genuine connections with customers.

Small and medium businesses often lack the resources to invest in expensive, complex customer service solutions but need robust software to cater to rising customer expectations. 

Here’s how Touchpoint sets itself apart from other customer service platforms: 

• Low complexity: Touchpoint is easy to use, even for less tech-savvy agents.
• No technical setup: Plug and play. Pairs well with SMBs that typically don’t have large IT/dev teams.
• Pay-per-use pricing model: Ideal for smaller support teams. No need to upgrade to a higher plan just to use one additional feature.
• Collaboration and transparency: No need to swap between tools—all communications happen from one screen. 
• Communication with context: 360-degree customer view.

Our flagship product, TextMagic, is a leader in the business texting industry, with over 20 years of experience in the market.

The Touchpoint platform is an omnichannel solution that can be used to deliver customer support on a variety of channels. You can interact with your customers via Live chat, email, or phone. We will soon be adding SMS, WhatsApp, and Facebook to the list of available channels.

If you are an SMB and you agree with any of the following statements, then Touchpoint is the right solution for you:

• You want to improve customer experience and loyalty with an omnichannel platform;
• You want to manage all your customer interactions from one dashboard;
• You want your team to adopt a new customer service technology effortlessly;
• You want to improve collaboration between departments and achieve more transparency; or
• You want a customer service platform that will grow and develop according to your needs.

Touchpoint is a fully self-service tool. It’s super easy to get started and implement all of Touchpoint’s capabilities, even if you have no previous experience with similar tools.

We provide step-by-step tutorials, video guides, and a set-up wizard to help you get started with each module. Integrations are configurable directly from the Touchpoint interface without the need to code anything. If you need any help getting started, you can also reach out to our support team for platform training. We’re more than happy to help!

Our team will actively develop Touchpoint after its initial release. We will only develop features that are truly useful to our customer base. User experience is very important to us, so we encourage you to submit every relevant aspect of your interaction with our product.

Touchpoint has no-code integrations available through Zapier’s catalog of over 1,000+ business applications. Direct integrations with Slack, Gmail, MS Exchange, Shopify, Jira, and TeamViewer are in the roadmap and will be available soon. Over time, we will add more direct integrations with other popular tools.

Our users are the first to have a say in which integrations will be developed and implemented. 

You can migrate your data to Touchpoint with just a few clicks. You can import contact data with standard fields or add custom fields to your import. We support Excel and CSV file formats. You can also connect your existing inboxes/email addresses to Touchpoint. We are also working to make importing tickets possible.