TOUCHPOINT SERVE

Support your customers on their preferred channels

Simplify support with customer service software that your clients and your team will love.

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More than a support tool

Provide context-aware support by checking sales and marketing interactions from the same dashboard.

Connect multiple channels

Support your customers on their preferred channels – text message, live chat, call, or email.

Easy to setup and integrate

Configure your account in minutes, import data from other support software, and integrate your favorite apps.

Provide better support with an all-in-one customer service tool

Communicate with context

Serve customers better by checking all their sales, marketing, and support interactions from one client dashboard.

Speed up ticket resolution

Automatically route tickets to the right person and create rules for processing common inquiries.

Measure client satisfaction

Reach meaningful closure with customers and request feedback with one click.

Try Touchpoint Suite
For just $89 user/month
30-days free trial. All features included.
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Connect Touchpoint to your favorite apps

Achieve a unified view of your customers by integrating with your favorite apps.
Slack
Communication
Communicate with your team, organize huddles, and send automatic reports.
Jira
Productivity
Unify your support and engineering teams by forwarding tickets to Jira.
Gmail
Communication
Connect one or multiple Gmail business inboxes to Touchpoint Serve.
MS Exchange
Communication
Connect your Microsoft Exchange mailbox to Touchpoint.
TeamViewer
Remote connectivity
Create and join remote support sessions with your customers.
Shopify
Ecommerce
Add live chat support to Shopify and forward messages to Touchpoint as tickets.

Touchpoint for support teams in numbers

Here is why you should switch to our customer support system:
93%
of clients will make repeat purchases with brands that have excellent customer service
1 out of 3
customers would switch to another brand after one instance of bad customer service.
Only 19%
of customers think customer service exceeds expectations

From the creators of TextMagic,
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Frequently asked questions

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What is Touchpoint Serve?

Touchpoint Serve is a connected customer service software that helps you quickly resolve support requests on every channel.

We offer helpdesk ticketing capabilities, a virtual call center, email and SMS support, internal notes, priority settings, ticket assignment capabilities, live chat, and more.

What is multi-channel customer service software?

A multi-channel service software ensures client-company communication on multiple channels, including mobile, email etc.

The multi-channel approach includes direct and indirect communication and aims to optimize client experience at every customer touchpoint. With Touchpoint’s multi-channel solutions, clients can choose how and when they want to interact with your company via digital channels.

What sets Touchpoint Serve apart from other customer support tools?

Touchpoint Serve lets you focus on what matters: perfecting customer relationships to reduce churn and increase retention. It removes the added stress of dealing with fragmented systems to handle customer requests.

Everything is within your reach, so communicating with customers becomes as simple as dealing with your inbox. Our complete customer service solution provides your business with a 360-degree client view. It’s convenient for customers and your team.

Is Touchpoint right for me?

The answer is yes if you’re looking for easy-to-use, yet powerful customer service software. You do not need any training to start using Touchpoint.

The tool helps with ticket resolution, support requests, managing goals and tasks, uploading files securely, automating support workflows, and generating reports. Plus, it features live chat support.

Is Touchpoint going to be actively developed with my feedback?

Our team will be actively developing Touchpoint after its initial release. We will only develop features that are truly useful to our customer base. Every piece of feedback you provide will be the foundation of our product development.

Does Touchpoint integrate with my other tools?

Yes, at launch, Touchpoint will have no-code integrations available through Zapier. Over time, we will add direct integrations for the most popular tools.

Our users are the first to have a say in which integrations will be developed and implemented. Sign up for a Touchpoint from the start and be part of our growth story!

Does Touchpoint offer other features that can help scale my business?

Touchpoint offers extensive features and modules, all in a straightforward dashboard:

  • Touchpoint Promote: email and SMS campaign builder.
  • Touchpoint Sell: connected sales CRM.
  • Touchpoint Serve: customer support platform.
  • Touchpoint Collaborate: task management and team collaboration software.

You can use all these capabilities in sync to provide more context to customer interactions.

What is the cost of Touchpoint Serve?

Access all Touchpoint features for only $99 per user per month for teams of up to 5 users and $89 per month for teams of over five. This plan gives you full access to the support, sales, marketing, and collaboration modules.

Additional costs for calls, SMS, and enterprise email campaigns, as well as a complete breakdown of features, can be found on our pricing page.

Our subscription service is designed for teams of all sizes. You can try it out for free without the obligation to provide your credit card information.



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