Simplify support with customer service software that your clients and your team will love.
Provide context-aware support by checking sales and marketing interactions from the same dashboard.
Support your customers on their preferred channels – text message, live chat, call, or email.
Configure your account in minutes, import data from other support software, and integrate your favorite apps.
Serve customers better by checking all their sales, marketing, and support interactions from one client dashboard.
Automatically route tickets to the right person and create rules for processing common inquiries.
Reach meaningful closure with customers and request feedback with one click.
Enable customers to contact you through their preferred channel: live chat, SMS, call, or email. Easily route communications to the correct team, collaborate on tickets, and organize conversations.
Touchpoint shows you the complete history of your customers’ preferences and interactions. Provide seamless support by checking internal notes and previous conversations.
Organize your contacts at scale with bulk actions, sort customers into lists or segments, and customize your tags, statuses, and custom fields.
Manage all support conversations from one messenger screen. Allow customers to attach files or screenshots and use the rich text editor to humanize your replies.
Request feedback with embedded survey forms and handle every inquiry with integrated translation tools and canned responses.
Create multi-step workflows from scratch or existing templates. Automate responses to common questions and configure your tickets’ decision paths, conditions, delays, and actions.
Collect support tickets from multiple channels and display them under one dashboard.
Never miss an incoming request by automatically assigning tickets to available agents. Focus on what’s essential with automatic SLA management and ticket escalation rules.
Touchpoint Serve is a connected customer service software that helps you quickly resolve support requests on every channel.
We offer helpdesk ticketing capabilities, a virtual call center, email and SMS support, internal notes, priority settings, ticket assignment capabilities, live chat, and more.
A multi-channel service software ensures client-company communication on multiple channels, including mobile, email etc.
The multi-channel approach includes direct and indirect communication and aims to optimize client experience at every customer touchpoint. With Touchpoint’s multi-channel solutions, clients can choose how and when they want to interact with your company via digital channels.
Touchpoint Serve lets you focus on what matters: perfecting customer relationships to reduce churn and increase retention. It removes the added stress of dealing with fragmented systems to handle customer requests.
Everything is within your reach, so communicating with customers becomes as simple as dealing with your inbox. Our complete customer service solution provides your business with a 360-degree client view. It’s convenient for customers and your team.
The answer is yes if you’re looking for easy-to-use, yet powerful customer service software. You do not need any training to start using Touchpoint.
The tool helps with ticket resolution, support requests, managing goals and tasks, uploading files securely, automating support workflows, and generating reports. Plus, it features live chat support.
Our team will be actively developing Touchpoint after its initial release. We will only develop features that are truly useful to our customer base. Every piece of feedback you provide will be the foundation of our product development.
Yes, at launch, Touchpoint will have no-code integrations available through Zapier. Over time, we will add direct integrations for the most popular tools.
Our users are the first to have a say in which integrations will be developed and implemented. Sign up for a Touchpoint from the start and be part of our growth story!
Touchpoint offers extensive features and modules, all in a straightforward dashboard:
You can use all these capabilities in sync to provide more context to customer interactions.
Access all Touchpoint features for only $39.90 per user per month. This plan gives you full access to the support, sales, marketing, and collaboration modules.
Additional costs for calls, SMS, and enterprise email campaigns, as well as a complete breakdown of features, can be found on our pricing page.
Our subscription service is designed for teams of all sizes. You can try it out for free without the obligation to provide your credit card information.