Customer service made easy
All the features you expected from Touchpoint are now available in Textmagic, with more coming soon. Sign up for free to explore multi-channel messaging for your business.
All the features you expected from Touchpoint are now available in Textmagic, with more coming soon. Sign up for free to explore multi-channel messaging for your business.
CS is a drain on the company’s budget
Customer expectations are increasing
Managing multiple channels is a pain
Business Owner
Customer Support Manager
Customer Support Agent
Business Owner
Customer Support Manager
Customer Support Agent
Enjoy the simplicity of an inbox combined with the efficiency of a helpdesk. Our powerful ticketing system helps your team track ticket progress, prioritize work, see quick assignments, set escalation rules, and keep everything neat and tidy with internal notes.
Agents can oversee and handle all customer interactions or requests with ease from one messenger screen. Get an instant view of client details, interactions, and history, and streamline your workflows.
Deliver consistently great experiences to your customers with our robust omnichannel capabilities. Enable customers to contact you through their preferred channel: live chat, SMS, call, or email.
Gain insight into customer satisfaction levels with automated requests for feedback. When customers can easily assess the quality of your support service, you can start addressing their concerns faster.
Help agents breeze through support tickets with smart features like the text paraphraser or summarizer. Let AI handle the business as usual while your team focuses on meeting customer expectations.
Minimize unnecessary work by automating responses to common questions and configuring workflows. With integrated customer feedback, notifications to teams’ Slack channels, and ticket categorization, agents spend less time worrying about getting things done and more time keeping clients happy.
Help your team provide better support with custom goals and reports for agents, tickets, and more. Get a quick overview of the team’s workload, and see exactly how many tickets your team receives and resolves with real-time reports.
Focus on what’s important with automatic SLA Management and ticket escalation rules. Track and measure the service level expected by your customers.
Enhance the customer experience by integrating with the most popular apps. Automate tasks and create a seamless customer support experience.
Assist customers instantly with our fully customizable online chat widget. Personalize the widget to match your brand and your business needs.
Pre-chat formsGather relevant client information with pre-chat forms to add context. Automatically route chats to agents with the least amount of open conversations.
Post-chat surveysCollect, analyze, and use relevant client insights to improve your processes and deliver a better customer experience with post-chat surveys.
Use the email address your customers are already familiar with. Reply directly from Touchpoint by connecting your existing business email address.
Create a new inboxReady for something new? Create a new support email address from scratch. Manage multiple Touchpoint inboxes in parallel for different teams (customer service, sales etc.).
A shared team inboxNo more forwarding emails to the right agent. Your team is more productive when they can manage all incoming support requests with our collaborative shared inbox.
Keep your existing phone numbers for continued mobile access while benefiting from cloud-based communication features.
Get a new phone numberWant your clients to contact you at a discounted or zero price? Get a new toll-free local or international number. Choose short, five-digit (16 xxx, 17 xxx, 18 xxx) numbers.
One number for texts & callsNo need to jump between two different phone numbers when you switch from SMS to calls. Use one number to contact your customers no matter the format.
Handle a heavy volume of inbound and outbound phone calls. Make use of our complete cloud-based call center solution to meet the needs of medium and small businesses.
Call recording and transcriptsKeep track of every call and quickly check factual information with automated call recording and call transcripts.
Greetings that feel personalCreate personalized greetings and play them to callers based on specific situations (outside business hours, on hold, etc.)
Communication is a two-way street. Use two-way SMS to reply to inbound texts and view a contact’s entire conversation history.
Always on callNothing beats the speed of text messaging when it comes to business communication. Send time-sensitive SMS text messages to your customers, partners, and staff in the blink of an eye.
Branded communicationTurn a simple SMS into a powerful branding tool. Help customers instantly recognize your messages and increase open rates with unique SMS sender IDs.
Take advantage of the world’s #1 messaging app to provide world-class support. Customers can reach out to you internationally at zero cost to them.
Create rich conversationsKeep your customers engaged with an array of features. The possibilities are endless: chat, call, send images, videos, and PDFs, all via Whatsapp.
Connect with your accountYou can connect your existing WhatsApp account to Touchpoint or you can create a new account.
Facebook is the #1 social media platform in the world. That means your clients are there too. Tap into their 170 million monthly active users to have a well-rounded customer service strategy.
A world of knowledgeSee Facebook conversations from your business page in the same dashboard and gather insights into customer behavior.
Connect with your accountYou can connect your existing Facebook account to Touchpoint, or you can create a new one. Moreover, you can have several Facebook pages connected at the same time.
We have been using Textmagic for our SMS needs since 2012 and they have always provided a reliable and good value service.
TextMagic has helped 1st Citizen Lawyers drive client retention, satisfaction and attendance with its branded, professional and cost effective text messaging system.
I personally highly recommend TextMagic outstanding services. They are innovative, cost-effective and they’ve got style!
Touchpoint is now part of Textmagic, a business messaging platform offering support, marketing, and customer communication tools.
Textmagic has been in the business communication space for over 20 years. Instead of launching a separate tool, we chose to build Touchpoint’s features directly on top of our existing platform. This approach allows us to offer a more cohesive experience, faster innovation, and better long-term support for our users, all within one platform.
Yes. Most of the features originally planned for Touchpoint are already live on Textmagic, and more are coming soon. You can explore them by signing up at Textmagic.com.
Here’s what’s already available:
Email campaigns are also on the way, allowing you to run multi-channel outreach alongside SMS and chat.
There’s no change to Textmagic users. You can continue using the platform as usual. The only difference is that features originally planned under the Touchpoint brand are now being built directly into Textmagic, giving you access to even more tools for customer communication, support, and sales.
