Scale at your own pace with a lightweight, AI-powered platform that delights customers and elevates support teams.
CS is a drain on the company’s budget
Customer expectations are increasing
Managing multiple channels is a pain
Customer Support Manager
Customer Support Agent
Customer Support Manager
Customer Support Agent
Enjoy the simplicity of an inbox combined with the efficiency of a helpdesk. Our powerful ticketing system helps your team track ticket progress, prioritize work, see quick assignments, set escalation rules, and keep everything neat and tidy with internal notes.
Agents can oversee and handle all customer interactions or requests with ease from one messenger screen. Get an instant view of client details, interactions, and history, and streamline your workflows.
Deliver consistently great experiences to your customers with our robust omnichannel capabilities. Enable customers to contact you through their preferred channel: live chat, SMS, call, or email.
Gain insight into customer satisfaction levels with automated requests for feedback. When customers can easily assess the quality of your support service, you can start addressing their concerns faster.
Help agents breeze through support tickets with smart features like the text paraphraser or summarizer. Let AI handle the business as usual while your team focuses on meeting customer expectations.
Minimize unnecessary work by automating responses to common questions and configuring workflows. With integrated customer feedback, notifications to teams’ Slack channels, and ticket categorization, agents spend less time worrying about getting things done and more time keeping clients happy.
Help your team provide better support with custom goals and reports for agents, tickets, and more. Get a quick overview of the team’s workload, and see exactly how many tickets your team receives and resolves with real-time reports.
Focus on what’s important with automatic SLA Management and ticket escalation rules. Track and measure the service level expected by your customers.
Enhance the customer experience by integrating with the most popular apps. Automate tasks and create a seamless customer support experience.
Assist customers instantly with our fully customizable online chat widget. Personalize the widget to match your brand and your business needs.
Gather relevant client information with pre-chat forms to add context. Automatically route chats to agents with the least amount of open conversations.
Collect, analyze, and use relevant client insights to improve your processes and deliver a better customer experience with post-chat surveys.
Use the email address your customers are already familiar with. Reply directly from Touchpoint by connecting your existing business email address.
Ready for something new? Create a new support email address from scratch. Manage multiple Touchpoint inboxes in parallel for different teams (customer service, sales etc.).
No more forwarding emails to the right agent. Your team is more productive when they can manage all incoming support requests with our collaborative shared inbox.
Keep your existing phone numbers for continued mobile access while benefiting from cloud-based communication features.
Want your clients to contact you at a discounted or zero price? Get a new toll-free local or international number. Choose short, five-digit (16 xxx, 17 xxx, 18 xxx) numbers.
No need to jump between two different phone numbers when you switch from SMS to calls. Use one number to contact your customers no matter the format.
Handle a heavy volume of inbound and outbound phone calls. Make use of our complete cloud-based call center solution to meet the needs of medium and small businesses.
Keep track of every call and quickly check factual information with automated call recording and call transcripts.
Create personalized greetings and play them to callers based on specific situations (outside business hours, on hold, etc.)
Communication is a two-way street. Use two-way SMS to reply to inbound texts and view a contact’s entire conversation history.
Nothing beats the speed of text messaging when it comes to business communication. Send time-sensitive SMS text messages to your customers, partners, and staff in the blink of an eye.
Turn a simple SMS into a powerful branding tool. Help customers instantly recognize your messages and increase open rates with unique SMS sender IDs.
Take advantage of the world’s #1 messaging app to provide world-class support. Customers can reach out to you internationally at zero cost to them.
Keep your customers engaged with an array of features. The possibilities are endless: chat, call, send images, videos, and PDFs, all via Whatsapp.
You can connect your existing WhatsApp account to Touchpoint or you can create a new account.
Facebook is the #1 social media platform in the world. That means your clients are there too. Tap into their 170 million monthly active users to have a well-rounded customer service strategy.
See Facebook conversations from your business page in the same dashboard and gather insights into customer behavior.
You can connect your existing Facebook account to Touchpoint, or you can create a new one. Moreover, you can have several Facebook pages connected at the same time.
Events & meetings
Our no-code Zapier integrations and sturdy APIs connect Touchpoint to all your favorite apps and tools.
Pay-per-use model helps you grow at your own pace.
Fexible, easy to monitor monthly cost, based on actual usage.
The most efficient payment solution to fix the right-sizing problem.
Minimal entry cost for your company, maximum scalability for your team.
We have been using TextMagic for our SMS needs since 2012 and they have always provided a reliable and good value service.
TextMagic has helped 1st Citizen Lawyers drive client retention, satisfaction and attendance with its branded, professional and cost effective text messaging system.
I personally highly recommend TextMagic outstanding services. They are innovative, cost-effective and they’ve got style!
Touchpoint is a lightweight customer service platform catering to the needs of small and medium businesses. By leveraging the power of automation and AI, Touchpoint enhances the efficiency of customer support operations, granting a holistic perspective of customer interactions across various communication channels.
Notably, its transparent pricing, user-friendly interface, and integrated task management work harmoniously to facilitate the seamless delivery of exceptional customer experiences.
It’s a tool designed to empower businesses, simplifying the complexities of customer service, while keeping the focus on fostering genuine connections with customers.
Small and medium businesses often lack the resources to invest in expensive, complex customer service solutions but need robust software to cater to rising customer expectations.
Here’s how Touchpoint sets itself apart from other customer service platforms:
Our flagship product, TextMagic, is a leader in the business texting industry, with over 20 years of experience in the market.
The Touchpoint platform is an omnichannel solution that can be used to deliver customer support on a variety of channels. You can interact with your customers via Live chat, email, or phone. We will soon be adding SMS, WhatsApp, and Facebook to the list of available channels.
If you are an SMB and you agree with any of the following statements, then Touchpoint is the right solution for you:
Touchpoint is a fully self-service tool. It’s super easy to get started and implement all of Touchpoint’s capabilities, even if you have no previous experience with similar tools.
We provide step-by-step tutorials, video guides, and a set-up wizard to help you get started with each module. Integrations are be configurable directly from the Touchpoint interface without the need to code anything. If you need any help getting started, you can also reach out to our support team for platform training. We’re more than happy to help!
Our team will actively develop Touchpoint after its initial release. We will only develop features that are truly useful to our customer base. User experience is very important to us, so we encourage you to submit every relevant aspect of your interaction with our product.
Touchpoint has no-code integrations available through Zapier’s catalog of over 1,000+ business applications. Direct integrations with Slack, Gmail, MS Exchange, Shopify, Jira, and TeamViewer are in the roadmap and will be available soon. Over time, we will add more direct integrations with other popular tools.
Our users are the first to have a say in which integrations will be developed and implemented.
You can migrate your data to Touchpoint with just a few clicks. You can import contact data with standard fields or add custom fields to your import. We support Excel and CSV file formats. You can also connect your existing inboxes/email addresses to Touchpoint. We are also working to make importing tickets possible.
Security is a top priority for us. High-level security measures are implemented at both the organizational and technical levels to safeguard your data on the Touchpoint platform and provide highly reliable service.
Our Information Security Program follows the criteria set forth by the SOC 2 Framework. We perform regular external security penetration tests at least annually using certified vendors.
Our organization undergoes independent third-party assessments to test our security and compliance controls.