Touchpoint all-in-one plan

Touchpoint offers all the tools you need to engage customers under one plan.
Pay monthly and cancel at any time.
Touchpoint Suite
The Touchpoint Suite plan includes all the customer service, marketing, and sales tools you need to grow your business successfully.
$ 39 .90 per user per month
Start free trial
No credit card required
Touchpoint Serve
Support your customers on their preferred channel: email, live chat, text, and calls.
Includes:
  • Ticketing and shared inboxes
  • Omnichannel messenger
  • Live chat widget
  • Virtual call center
  • 2-way SMS communication
  • Customer feedback surveys
  • Reporting and analytics
How it helps you:
  • Empowers your support agents and team leads to do their best work.
  • Makes it easier for you to track, prioritize, and respond to customers.
Touchpoint Sell
Increase revenue, and simplify your sales process with a CRM that is simple to learn and easy to use.
Includes:
  • Leads and deals
  • Customizable pipelines
  • 360-degree contact view
  • Sales automation
  • Goals and analytics
  • Tasks and activities
  • Calendar and reminders
How it helps you:
  • Makes it easy for your sales agents to visualize and close deals.
  • Allows you to focus on the activities that drive sales and increase revenue.
Touchpoint Promote
Create and schedule SMS or email marketing campaigns that move the needle.
Includes:
  • Email and SMS campaigns
  • Visual campaign builder
  • 1000+ custom templates
  • Message personalization
  • A/B testing and analytics
  • Segments and lists
  • Automation workflows
How it helps you:
  • Helps you to reach out to more customers and communicate important news with a few clicks.
  • Enables you to personalize the customer journey from the first communication.
No hidden costs

You pay per user and metered services. All the prices are transparent.

All features included

Immediate access to all product features – no exceptions.

Money-back guarantee

Benefit from a 30-day refund policy in case things don’t work out.

All features included in one plan

All these features, and more, with the Touchpoint subscription:
Connect
Engage with your customers on their favorite communication channels.
Email
Use multiple email addresses or connect your existing support and sales inboxes to Touchpoint.
Text
Send and receive texts from customers. Use a virtual number or sender ID to send branded texts to your audience.
Call
Make and receive calls with dedicated local numbers or by connecting your existing business number.
Live chat
Offer non-stop customer support by adding a live chat widget to your website.
Serve
Delight your customers with conversational support.
Ticketing
Promptly resolve customer inquiries using our intuitive ticketing system.
Contact management
Manage all your contacts from one place and assign them to relevant lists or segments.
Messenger
Have a 360° view of customer communications and interactions across all channels.
Workflows
Automate support with ticketing workflows and escalation rules for your team.
Canned responses
Increase team productivity with automated responses for common questions.
Satisfaction surveys
Turn every customer interaction into relevant insights with satisfaction surveys.
Promote
Email and text marketing campaigns that generate leads.
Campaigns
Easily create and customize SMS and email campaigns.
A/B tests
Test text or design variations for your campaigns in real-time.
Templates
Choose from over 1000 high-quality email and SMS templates.
Automations
Power your growth strategy with automations built to scale.
Sell
Turn conversations into revenue with Touchpoint.
Pipelines
Convert high-quality leads with a detailed view of your customer’s journey.
Deals
Zoom in on every deal and use specific insights and actions to convert faster.
Goals
Set actionable goals for your sales team and track progress every step of the way.
Visitor tracking
Start automated sales activities based on customer interactions with your website.
Collaborate
Move work forward with our intuitive team collaboration tool.
Teams and Roles
Define custom teams and roles. Set up user permissions based on your needs.
Tasks
Manage simple tasks or complex projects from one dashboard.
Goals
Set, track, and adjust goals to optimize your team’s performance.
Reminders
Never miss an important event or meeting again.
Calendar
Organize all your activities in a single calendar view.
Shared file storage
A simple shared file repository that you can share with your entire team.
Configure
Even more features to help you streamline business processes.
Data import
Import your data from your existing apps, spreadsheets, or manually.
Customization
Add additional data fields for contacts, deals, or tickets and create custom views.
Reporting
Monitor key metrics and behavioral patterns to improve your processes.
Security
Stay secure with encrypted communication, 2FA, SSO, and audit logs.
Integrations
Use our powerful API or Zapier to set up custom integrations and automations.
Support
Need help? Reach out via live chat, email, phone, or check our help center for step-by-step tutorials.

Frequently asked questions

Haven’t found what you were looking for?
What is Touchpoint?

Wikipedia defines a touchpoint as the means by which a consumer can interact with a business, whether person-to-person, through a website, an app, or any form of communication like SMS, emails, voice calls, and messaging apps.

Touchpoint is a SaaS customer engagement platform that enables businesses to engage with their leads, prospects, and clients at every stage of their journey. We offer a unified dashboard that provides multi-channel communication via email, SMS, live chat, or voice calls.

Touchpoint is the only software you need to promote your service or product, close deals, handle customer support requests, collaborate with your team, and share files across departments.

What is included in the free trial?

We want to make sure you are delighted with Touchpoint before subscribing. The 30-day free trial provides complete access to all Touchpoint features. No credit card details are required, and you can send up to 100 emails.

We also provide $1.00 SMS or calling credit and a free, dedicated number (only in the USA and Canada) for one month.

How much will I pay for the Touchpoint suite?

Access all Touchpoint features for only $39.90 per user per month. An active user is any member of your Touchpoint team with access to your workspace.

We charge additional usage fees based on the number of texts, emails, and calls you use. For example, when an agent sends over 1000 email messages, a $2 fee will apply towards the next 1000 emails.

These fees will be charged on a recurring monthly basis, and fall due on the date of your original purchase.

Which payment methods do you accept?

At the moment we support payments made with Visa, MasterCard and American Express.

What is the billing cycle?

Charges are incurred monthly, always on the same day of the month as your original purchase. At the moment, we only provide monthly billing, however, yearly payment plans with additional discounts will be available soon.

To complete your onboarding, make a prepayment for your subscription services. For metered services, we will provide you with $50 credit per month, per user. We will charge for these metered services on the next monthly billing cycle.

What happens when I need to use more metered services than my credit allows?

In the billing section, you can load additional credit for spending.

Can I use unused emails next month?

Unfortunately, no. The plan includes 1000 monthly emails per seat and unused emails do not roll over to the next month.

Do you offer special plans or discounts for enterprise users?

We have enterprise-level security and a system that provides for future growth to meet all your needs today and tomorrow. For enterprise customers, we will provide a volume-based discount, extended SLA, and a dedicated account manager.

For more information, please contact us.

What type of support does Touchpoint offer?

You can contact our support team via email, call, or live chat. You can also use the form available on our contact page.

We also encourage you to use our comprehensive in-app help, where your question may have already been answered.

How is my credit card data secure?

Touchpoint does not store credit or debit card details on its website. All payment data is securely stored by a third-party PCI-compliant payment gateway.

Will I be charged VAT?
  • UK customers – All customers from the UK will be charged VAT 20%.
  • EU customers – To avoid paying VAT, you need to enter your company’s registered VAT number on your Account page. Once entered, you will no longer be charged VAT.
  • Customers outside EU & UK – Customers outside the EU & UK will not be charged VAT.
How can I cancel my subscription?

There is no minimum contract for Touchpoint. To cancel or change your subscription, navigate to the admin section of your account (by clicking the wheel next to your profile), then click on “Manage” under the billing section.

Try Touchpoint Suite free for 30 days