You pay per user and metered services. All the prices are transparent.
Immediate access to all product features – no exceptions.
Benefit from a 30-day refund policy in case things don’t work out.
The Touchpoint Suite replaces a bunch of apps so you can focus on growing your business without getting overwhelmed.
Wikipedia defines a touchpoint as the means by which a consumer can interact with a business, whether person-to-person, through a website, an app, or any form of communication like SMS, emails, voice calls, and messaging apps.
Touchpoint is a SaaS customer engagement platform that enables businesses to engage with their leads, prospects, and clients at every stage of their journey. We offer a unified dashboard that provides multi-channel communication via email, SMS, live chat, or voice calls.
Touchpoint is the only software you need to promote your service or product, close deals, handle customer support requests, collaborate with your team, and share files across departments.
We want to make sure you are delighted with Touchpoint before subscribing. The 30-day free trial provides complete access to all Touchpoint features. No credit card details are required, and you can send up to 100 emails.
We also provide $1.00 SMS or calling credit and a free, dedicated number (only in the USA and Canada) for one month.
Access all Touchpoint features for only $99 per user per month for teams of up to five users and $89 per month for teams of six to fifty users. An active user is any member of your Touchpoint team with access to your workspace.
We charge additional usage fees based on the number of texts, emails, and calls you use. For example, when an agent sends over 1000 email messages, a $2 fee will apply towards the next 1000 emails.
Monthly plans include your first virtual number. You may purchase additional dedicated inbound numbers, for which additional fees will be assessed. These fees will be charged on a recurring monthly basis, and fall due on the date of your original purchase.
At the moment we support payments made with Visa, MasterCard and American Express.
Charges are incurred monthly, always on the same day of the month as your original purchase. At the moment, we only provide monthly billing, however, yearly payment plans with additional discounts will be available soon.
To complete your onboarding, make a prepayment for your subscription services. For metered services, we will provide you with $50 credit per month, per user. We will charge for these metered services on the next monthly billing cycle.
In the billing section, you can load additional credit for spending.
Unfortunately, no. The plan includes 1000 monthly emails per seat and unused emails do not roll over to the next month.
We have enterprise-level security and a system that provides for future growth to meet all your needs today and tomorrow. For enterprise customers, we will provide a volume-based discount, extended SLA, and a dedicated account manager.
For more information, please contact us.
You can contact our support team via email, call, or live chat. You can also use the form available on our contact page.
We also encourage you to use our comprehensive in-app help, where your question may have already been answered.
Touchpoint does not store credit or debit card details on its website. All payment data is securely stored by a third-party PCI-compliant payment gateway.
There is no minimum contract for Touchpoint. To cancel or change your subscription, navigate to the admin section of your account (by clicking the wheel next to your profile), then click on “Manage” under the billing section.