As a customer support writer and avid AI user, I know firsthand how overwhelming it can be to sort through the multitude of AI tools out there. Many promise to revolutionize the way you work and interact with customers, but not all live up to the hype.
That’s why my customer support team and I have compiled a list of 10 AI tools that we have used and found to be genuinely helpful for productivity and customer success.
We selected these tools based on a set of criteria that we believe are crucial for any tool to truly make a positive impact on your work. These include:
Our goal with this list is to provide a curated selection of AI tools that we believe can genuinely enhance productivity and customer success. So, without further ado, here are the 10 AI tools that made the cut.
The following AI systems or individual tools automate repetitive tasks, provide personalized experiences, or analyze customer data to improve service quality. This way, service agents can handle more complex issues, and effective customer service is ensured nonetheless. For more information on how AI can be used to improve customer service, check out our article on ChatGPT most useful prompts.
QuillBot is an AI tool that helps users paraphrase and reword text using advanced machine learning algorithms. The tool allows users to input text into the platform and receive a range of paraphrased outputs to choose from.
QuillBot’s paraphrasing capabilities range from simple synonym replacement to more complex sentence restructuring, making it a powerful tool for content creation, academic writing, and more.
I found QuillBot incredibly easy to use and was impressed with the range of options it provided. The tool allows users to adjust the level of “paraphrasing” they want by choosing from several modes: standard, fluency, creative, and concise.
Each mode provides different options and levels of paraphrasing, allowing users to customize their output to their needs.
To make the most of QuillBot, you can add the Chrome extension to your browser. Alternatively, simply access its site for the web version. Here’s a sneak peek at QuillBot in action:
ProWritingAid is a popular QuillBot alternative, and so is Grammarly, which we will discuss later.
Jasper is an AI-powered platform that transcribes and summarizes customer support calls and meetings. The tool uses advanced machine learning algorithms to analyze audio recordings and generate accurate transcriptions and summaries in real time.
I found Jasper to be incredibly useful for managing customer support calls. The platform was easy to figure out and provided accurate transcriptions and summaries in real time. This helped me quickly identify key issues and areas for improvement.
The ability to search and filter through past conversations was also a useful feature. It helped me track customer interactions and follow up on outstanding issues.
Jasper alternatives include:
Grammarly is an AI-powered writing assistant that can be used to check and correct grammar, spelling, and punctuation errors in written content. It can be used for a variety of purposes, including academic writing, business communication, and creative writing.
Grammarly is easy to use and available as a web-based application or a browser extension. It also offers a desktop application and a mobile app for Android and iOS devices. The tool works by analyzing the text and providing suggestions for corrections in real time. It also provides feedback on sentence structure, style, and tone, helping users improve their overall writing skills. Additionally, Grammarly offers a plagiarism checker.
Grammarly is a useful tool for anyone who wants to improve their writing skills. It provides accurate feedback that can help users avoid embarrassing mistakes in their written content. Additionally, it is a great tool for non-native speakers of English who want to improve their writing skills and communicate more effectively.
Just in case Grammarly is down, here are some alternatives you could use:
Phrasee is an AI-powered marketing tool that can be used to generate and optimize email subject lines, social media posts, and other marketing copy. The tool uses natural language generation (NLG) to create engaging and personalized content that resonates with the target audience.
Phrasee works by analyzing the language and tone of a brand’s existing marketing materials, as well as data on consumer behavior and engagement. It then uses this information to generate new content that is tailored to the brand’s unique voice and the preferences of its target audience. The tool also uses machine learning algorithms to optimize content in real-time, increasing engagement and conversion rates over time.
In my experience with Phrasee, it’s easy to generate content that is on-brand and resonates with your target audience. This allowed me to post more frequently and increase engagement with my followers.
It’s also easy to optimize email subject lines, which results in higher open rates. I got multiple variations for the same subject line, which saved me time and resources. However, as with any AI tool, it’s important to remember that the output is only as good as the input data, so you need to provide the tool with high-quality data to get the best results.
Touchstone and Persado are both alternatives to Phrasee, in case you’d like more tools with the same capabilities.
Canva is a web-based graphic design tool that allows users to create a wide range of designs, including social media graphics, presentations, posters, flyers, and more. The platform offers a simple drag-and-drop interface that allows users to easily add and edit elements, such as text, images, shapes, and icons.
What I liked most about using this tool is that it is accessible to people of all skill levels, while its library of pre-designed templates and assets can help users create professional-looking designs quickly and easily.
You can create visual content without the need for specialized design skills or software. The tool offers features like image resizing, backgrounds, grids, and custom fonts.
Looking for other options? Here they are:
DeepL is an AI-powered language translation tool that offers several AI features to help users translate text more accurately and efficiently.
What I liked most about it was its Adaptive Learning feature. AI algorithms can adapt and learn from user feedback to improve translations over time. As our team increased in size and we welcomed new users, DeepL became better at providing accurate and natural translations precisely due to this feature.
It also provided context-based suggestions for translations based on the context of the text. For example, if the text is part of a technical document, the AI may suggest technical terms or phrases that are commonly used in that field.
Deepl alternatives:
Luminoso Compass helps businesses and organizations gain insights from large volumes of unstructured text data, such as customer feedback, social media posts, and surveys.
One of the things I enjoyed most about this tool was its sentiment analysis capabilities. By analyzing the language used in text data, the software determines the overall sentiment (positive, negative, or neutral) of the content.
This helped me understand how customers feel about specific aspects of our product, allowing me to make data-driven decisions based on their feedback.
Alternatives:
Work productivity tools range from virtual assistants and chatbots to machine learning and data analytics software. I chose to present some of the most effective and easy-to-use versions based on my experience:
RescueTime is a powerful time-tracking and productivity tool that can help you monitor how you spend your time on your computer or mobile device. It runs in the background of your device, automatically tracking how much time you spend on different websites, applications, and other activities.
One of the things I like most about RescueTime is that it generates detailed reports and analytics that help me understand how I spend my time and identify areas where I can improve my focus and efficiency. It also offers a productivity score that gives you a quick snapshot of how well you’re using your time.
Trello and Asana could be used as alternatives to RescueTime.
Futurenda is a digital planner that emphasizes task management and time tracking, designed for people who work remotely or have flexible schedules. What I liked most about it was that I was able to manage my tasks without spending a lot of time on planning.
It includes the ability to create tasks, set deadlines, and track progress. In addition, it has integrations with other tools or platforms, such as email or project management software.
Managing tasks and staying productive can be challenging when you’re not in a traditional office environment. Having a dedicated tool like Futurenda can help keep you on track.
Looking for a change? Fantastical and Any.do offer about the same capabilities as Futurenda.
Flock is an AI-powered messaging and collaboration platform that includes several AI features to help teams communicate and work more efficiently.
Its AI algorithms can understand natural language queries and provide accurate search results based on the context of the query. This made it easier for me to find specific messages, files, or even people within the platform.
It includes an AI-powered language translation feature that can automatically translate messages from one language to another. This makes it easier for teams working across different countries or regions to communicate effectively.
Alternatives include Microsoft Teams, Chanty, and Cisco Webex Teams.
The rapid advancement of artificial intelligence has brought about a wave of AI-powered tools that promise to revolutionize productivity and customer success. However, not all AI tools are created equal, and it can be difficult to separate the hype from the truly useful ones.
After careful consideration and analysis, we have identified 10 AI tools that have proved to be particularly effective in driving productivity and customer success.
These tools can help businesses streamline operations, improve customer satisfaction, and ultimately drive growth and success. Keep in mind that AI tools are not miracle workers and should be used in conjunction with human expertise and decision-making.
Raluca Mocanu is a copywriter at Touchpoint and began her content writing journey in 2016. She loves traveling, reading, on-stage drama and recently discovered a deep interest in psychology.
Can ChatGPT actually help in your efforts to improve customer service? Find out by checking the prompts that we've put together.
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