Let your customers choose the channel while your team provides the solution. Communication just got a lot easier.
Provide assistance anywhere
Make support more efficient
Draw knowledge from data
Delight customers with instant, contextual support on every channel.
Provide immediate support through our fully customizable online chat widget. Tailor the widget to align with your brand identity and business requirements.
Use pre-chat forms to establish context and let agents focus on conversations. Relevant client details, like the web page used to contact support or their geo-location, are displayed automatically in the chat.
Use post-chat surveys to collect, analyze, and leverage valuable client insights. Use this information to enhance your processes and elevate the customer experience.
Use the email address your customers are already familiar with. Respond directly via Touchpoint by integrating your existing business email address through our third-party integration.
Don’t have a company-shared support inbox? Create a new email address from scratch. Manage multiple Touchpoint inboxes for various teams (customer service, sales, etc.) and visualize them in the dashboard.
Eliminate the need to forward emails to the right agent. Improve your team’s efficiency by managing all incoming support requests with our collaborative shared inbox.
Retain your existing phone numbers for continuous mobile accessibility while enjoying cloud-based communication capabilities.
Do you want clients to contact you at a discounted rate or no charge? Acquire a new toll-free local or international number. Opt for short, memorable numbers (16 xxx, 17 xxx, 18 xxx) that your clients can easily recognize.
Streamline your communication by using a single number for both SMS and calls. Reach out to your clients on a regular basis, regardless of the communication format.
Manage a high volume of incoming and outgoing calls without breaking a sweat. Employ our comprehensive cloud-based call center solution fit for small and medium-sized businesses.
Keep records of every call and swiftly verify factual information with automated call recording and transcripts.
Craft tailored greetings and play them to callers based on specific scenarios (outside business hours, on hold, etc.).
Use two-way SMS to respond to incoming texts and view an entire conversation history. Communicate back and forth with clients for a more personal interaction.
When it comes to business communication, nothing beats the swiftness of text messages. Instantly dispatch time-sensitive SMS text messages to customers, partners, and staff instantly.
Elevate a simple SMS to a potent branding tool. Enhance message recognition and open rates with distinctive SMS sender IDs.
Leverage the power of the world’s top messaging app for exceptional support. Clients can connect with you internationally at no expense to them.
Keep clients engaged with an array of features. Explore possibilities such as chatting, calling, sharing images, videos, and files—all within WhatsApp.
Link your existing WhatsApp account with Touchpoint or create a new one to communicate efficiently with your target group.
Facebook is the leading social media platform worldwide, so there’s a high chance your clients are also there. Tap into its 170 million monthly active users for a well-rounded customer service strategy.
Access Facebook conversations from the omnichannel messenger on the same dashboard and gain valuable insights into customer behavior.
Integrate your existing Facebook account with Touchpoint or create a new one. Additionally, link multiple Facebook pages simultaneously.
Centralized support
AI for the “business as usual”
Pay for what you use
An omnichannel service software ensures client-company communication on multiple channels, including mobile, email, etc.
The omnichannel approach includes direct and indirect communication and aims to optimize client experience at every customer touchpoint. With Touchpoint’s omnichannel solutions, clients can choose how and when they want to interact with your company via digital channels.
You must first purchase a virtual phone number from us and configure call forwarding for your business number. All incoming calls and communications appear in the Touchpoint dashboard.
We provide several “getting started” steps for when you first set up your workspace. This tutorial also teaches you how to connect your business or dedicated number to get your call center up and running.
You have complete control over the design and functionality of your live chat widget. You can:
Set up your direct line of communication with clients in a few minutes. You can embed the support widget on your website or place it on multiple websites at no additional charge.
Yes, you can use your existing business email address to respond directly via Touchpoint by integrating it via our third-party integration. If you don’t have a business email address, you can create one from scratch in Touchpoint.
It’s easy to connect and share your email inbox.
For support emails, navigate to Settings → Tickets → Channels and click on “Connect new inbox.”
You can connect an existing inbox (Gmail, Microsoft, etc.) or create a new Touchpoint inbox. You must set up email forwarding for existing inboxes from your email client.
Follow the steps in your dashboard to check the inbound and outbound capabilities for your email and start receiving emails.
A shared inbox is an organizational space where you can see, categorize, and sort conversations. A shared inbox can have multiple channels such as email, Facebook, or SMS, feeding into it. This inbox is shared among your support team members, ensuring that everyone can access and respond to customer communications from a single location.
With the Touchpoint-managed shared inbox, incoming messages can be automatically assigned or routed to specific team members or support agents based on various criteria, such as the type of inquiry, workload, or customer segments. Team members can collaborate on resolving customer issues. They can leave internal notes, assign tasks, and share information about the customer’s history or previous interactions to provide a more personalized and efficient response.
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