Actionable insights at your fingertips

Stay in control of support operations and measure team performance with easy-to-understand reports.

Dive deeper into your data to optimize support

Rely on data

Use reports and metrics to identify trends, spot areas for improvement, and make informed decisions.

Assess productivity

Promote better accountability. Evaluate team and individual performance, track KPIs, and recognize top performers.

Think macro, act micro

Get a high-level perspective on how the support operations are performing and zoom in on the details whenever necessary.

Harness the power of data, from insight to action

Keep a close watch on the metrics that impact customer happiness and help you manage your team.

Why choose Touchpoint?

Hint: Your team has everything they need in one place, AI helps with the boring stuff, and you pay only for what you use.

Centralized support

It’s easy when your team has everything in one place. Collaborate internally and manage interactions from a single, intuitive dashboard.

AI for the “business as usual”

Automate customer support operations. Let AI handle routine tasks while your team delivers the best customer experience.

Pay for what you use

Stop paying subscriptions to products you don’t use. With our pay-per-use model, you only spend money on what you utilize.

Frequently asked questions

Haven’t found what you were looking for?
What is Touchpoint?

Touchpoint is a lightweight customer service platform catering to the needs of small and medium businesses. By leveraging the power of automation and AI, Touchpoint enhances the efficiency of customer support operations, granting a holistic perspective of customer interactions across various communication channels. 

Notably, its transparent pricing, user-friendly interface, and integrated task management work harmoniously to facilitate the seamless delivery of exceptional customer experiences. 

It’s a tool designed to empower businesses, simplifying the complexities of customer service, while keeping the focus on fostering genuine connections with customers.

What sets Touchpoint apart from other customer service platforms?

Small and medium businesses often lack the resources to invest in expensive, complex customer service solutions but need robust software to cater to rising customer expectations. 

Here’s how Touchpoint sets itself apart from other customer service platforms: 

  • Low complexity: Touchpoint is easy to use, even for less tech-savvy agents.
  • No technical setup: Plug and play. Pairs well with SMBs that typically don’t have large IT/dev teams.
  • Pay-per-use pricing model: Ideal for smaller support teams. No need to upgrade to a higher plan just to use one additional feature.
  • Collaboration and transparency: No need to swap between tools—all communications happen from one screen. 
  • Communication with context: 360-degree customer view.

Our flagship product, TextMagic, is a leader in the business texting industry, with over 20 years of experience in the market.

On what channels can my team provide support via Touchpoint?

The Touchpoint Serve platform is an omnichannel solution that can be used to deliver customer support on a variety of channels. You can interact with your customers via Live chat, email, or phone. We will soon be adding SMS, WhatsApp, and Facebook to the list of available channels.

Is Touchpoint platform right for me?

If you are an SMB and you agree with any of the following statements, then Touchpoint is the right solution for you:

  • You want to improve customer experience and loyalty with an omnichannel platform;
  • You want to manage all your customer interactions from one dashboard;
  • You want your team to adopt a new customer service technology effortlessly;
  • You want to improve collaboration between departments and achieve more transparency; or
  • You want a customer service platform that will grow and develop according to your needs.
How complex is the setup and maintenance of Touchpoint?

Touchpoint is a fully self-service tool. It’s super easy to get started and implement all of Touchpoint’s capabilities, even if you have no previous experience with similar tools.

We provide step-by-step tutorials, video guides, and a set-up wizard to help you get started with each module. Integrations are configurable directly from the Touchpoint interface without the need to code anything. If you need any help getting started, you can also reach out to our support team for platform training. We’re more than happy to help!

Is Touchpoint going to be actively developed with my feedback?

Our team will actively develop Touchpoint after its initial release. We will only develop features that are truly useful to our customer base. User experience is very important to us, so we encourage you to submit every relevant aspect of your interaction with our product.

Does Touchpoint integrate with my other tools?

Touchpoint has no-code integrations available through Zapier’s catalog of over 1,000+ business applications. Direct integrations with Slack, Gmail, MS Exchange, Shopify, Jira, and TeamViewer are in the roadmap and will be available soon. Over time, we will add more direct integrations with other popular tools.

Our users are the first to have a say in which integrations will be developed and implemented. 

Can I migrate my data to Touchpoint?

You can migrate your data to Touchpoint with just a few clicks. You can import contact data with standard fields or add custom fields to your import. We support Excel and CSV file formats. You can also connect your existing inboxes/email addresses to Touchpoint. We are also working to make importing tickets possible.

Is Touchpoint secure?

Security is a top priority for us. High-level security measures are implemented at both the organizational and technical levels to safeguard your data on the Touchpoint platform and provide highly reliable service.

Our Information Security Program follows the criteria set forth by the SOC 2 Framework. We perform regular external security penetration tests at least annually using certified vendors.

Our organization undergoes independent third-party assessments to test our security and compliance controls.

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