The customer engagement blog

Get tips on delivering outstanding support experiences, running successful marketing or sales campaigns, and building a customer-centric business.

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13 Customer onboarding metrics you should track in 2023

When done right, customer onboarding can be an opportunity for competitive differentiation, greater efficiency, and revenue growth. We take a closer look at the most important onboarding metrics you should track.

customer onboarding trends in 2023

7 Customer onboarding trends to build better product experiences 2023

From omnichannel to personalized onboarding, these seven customer onboarding trends will help you improve your customers’ first experience with your product.

How to build a closed feedback loop system in 5 easy steps

A closed feedback loop is a system that uses client feedback to adjust products to become a better fit for the end customer. Learn how to build one to build better products.

62 Customer service email templates to level up your support

We’ve compiled a list of effective customer service email templates that you can use in any support situation. Simply copy and paste them directly to your email or support software.

How to improve customer service with SMS support

SMS is the most effective channel for offering real-time support. Let’s explore the perks of text customer service and how you can integrate it into your business.

What is churn rate? How to measure it and stop losing customers

Whether you’re a small business, a startup, or have been in it for years, we believe that these tips can help you improve customer satisfaction and reduce your customer churn rate.

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