The customer service blog

Gain insights on delivering outstanding customer service, advancing your support career, leading a support team, and learn all there is to know about building SaaS.

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SaaS pricing models: A detailed guide

Mastering SaaS pricing models: Pros & cons and how to craft your own (with templates)

Explore the top SaaS pricing models to boost revenue and grow your business.
Welcome email templates

How to craft the perfect welcome email using 10 tested email templates

Start crafting more engaging welcome emails by checking out our selection of templates and real-world examples.
AI-driven customer sentiment analysis

How to achieve business success with AI-driven customer sentiment analysis

Learn how AI tools can transform customer sentiment analysis for your businesses.
What is customer advocacy?

What is customer advocacy and how does it benefit your business?

Read our latest guide to find out how you can improve customer advocacy and turn every business relationship into a long-lasting one.
How to analyze the customer health score

How to analyze customer health scores: A comprehensive guide

Struggling with high churn rates? Start assessing customer health today.
How to identify customer touchpoints

25 Customer touchpoints: How to identify them and why they’re important

This article will teach you how to identify the most important customer touchpoints and make the most of their lead-nurturing potential.

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