Get tips on delivering outstanding support experiences, running successful marketing or sales campaigns, and building a customer-centric business.
Powerful customer service phrases can help you improve client interactions and ensure that your customers feel like they can always rely on your services. The phrases we included convey empathy,…
This article explores the benefits of developing a voice of the customer (VOC) program and shares a step-by-step guide on capturing relevant customer feedback.
Ignoring customer success metrics is like navigating a ship without a compass. Let’s take a closer look at the most important customer success KPIs and learn how to measure them.
We take a closer look at the most effective customer contact channels in 2023 to help you choose the most effective ones for your business.
If you want to improve customer experience and customer loyalty, you should take a closer look at your CSAT and NPS. In this article we compare CSAT vs NPS to help you measure CX more effectively.
If you want to scale your development team, this article will give you the tools you need to succeed. We will take you through our biggest pain points, the solutions we found, and our main takeaways after growing from 5 to 50+.
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