The customer service blog

Unsure which customer experience conference to attend this year? Find the right one from our selection.

Discover the steps we took for crafting our first-ever product video for Touchpoint.

The B2B customer journey highlights all the touchpoints a customer has with a B2B company. From discovery to purchase and beyond, it’s important to have a bird’s eye view of the entire customer experience.

This article will teach you how to identify the most important customer touchpoints and make the most of their lead-nurturing potential.

Crafting a go-to-market strategy isn't easy. Find out how we did it for Touchpoint from our latest guide.

Learn how to use customer segmentation to your advantage in your marketing and sales efforts.