The customer service blog

Gain insights on delivering outstanding customer service, advancing your support career, leading a support team, and learn all there is to know about building SaaS.

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Customer feedback tools

Mastering customer feedback: Top 15 tools to explore in 2024

Choosing the right customer feedback tool can prove to be a daunting task. Use our curated list to find the one that best matches your needs.
Customer engagement models by customer journey

9 Results-driven customer engagement models

Discover the best customer engagement models to help you improve CX and drive more revenue.

20 Customer service phrases to use and 10 to avoid in 2024

Check out the DO's and DON'Ts of customer communication phrasing that we've put together in our freshest article.
Customer-self-service-featured-image

Customer self-service: The key to scaling your support

Find out how you can implement self-service for your business.
What is digital customer experience?

What is the digital customer experience? The ultimate guide

Discover the key strategies to enhance your digital customer experience, from personalized journeys to seamless interactions.

Call center training guide to building high-performing teams

From product guides to communication skills, this guide will help your agents deliver top-notch service and improve overall efficiency.

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