The customer service blog

Gain insights on delivering outstanding customer service, advancing your support career, leading a support team, and learn all there is to know about building SaaS.

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The most effective customer contact channels in 2024

The 12 most effective customer contact channels in 2024

We take a closer look at the most effective customer contact channels this year to help you choose the most effective ones for your business.
How to improve customer service in 2023

Customer service in 2024: 12 tips on how to improve it and stay ahead

Get the most up-to-date tips on customer service improvements from our newest article.
Customer success metrics to track in 2024

15 Key customer success metrics and how to measure them

Discover the most important customer success KPIs and learn how to measure them.
Most useful ChatGPT prompts for better customer service

ChatGPT for customer service: Use cases, limitations, and 12 prompts

Can ChatGPT actually help in your efforts to improve customer service? Find out by checking the prompts that we've put together.
26 customer service memes

26 Customer service memes that made our social media followers LOL

Discover the most relatable customer service memes and expert recommendations for engaging content.
Customer experience conferences 2023 & 2024

Save the date: Top customer experience conferences in 2024

Unsure which customer experience conference to attend this year? Find the right one from our selection.

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