Exceed customer expectations and empower your team with our multi-channel communication platform.
Bring your sales, marketing, and support activities together under one collaborative dashboard.
Use our robust workflows, integrations, and tool associations to communicate faster and at scale.
Configure your account in minutes, import data from other CRMs, and integrate your favorite tools.
Configure automatic responders and rules for processing common support questions.
Automate meeting reminders, follow-ups, or confirmations directly from our connected CRM.
Create, test, and schedule text marketing campaigns in seconds with Touchpoint.
Choose where and when you want the live chat widget to appear and capture more leads for your business.
Respond to customer inquiries with automated conversation flows or canned replies to sell more or support in real-time.
Make it easy for your customers to reach out by giving them the option to be contacted via SMS, email, or phone.
Use the quick menu to make calls or take incoming ones from a single, powerful dashboard.
Set manual or automated reminders for your team and never miss an upcoming call.
Touchpoint Connect is a multi-channel client communication platform that helps businesses like yours bring their sales, marketing, collaboration, and support activities under a single dashboard.
Our flexible platform makes connecting channels such as SMS, email, and live chat under one roof a breeze. With Touchpoint, you and your team can view the complete history of a customer’s interactions across multiple devices and use contextual data to provide better experiences
As the name suggests, multi-channel communication tools allow you to communicate with customers and partners via multiple channels, like email or SMS.
The multi-channel approach includes direct and indirect communication and aims to optimize client experience at every customer touchpoint. With Touchpoint’s multi-channel solutions, clients can choose how and when they want to interact with your company via digital channels.
You must first purchase a virtual phone number from us and configure call forwarding for your business number. All incoming calls and communications will appear in the Touchpoint dashboard.
There are multiple ways to connect and share your email inbox.
Our platform is customer-centric. We do not support chatbots because we believe that customers prefer to talk to humans. Multiple studies have shown that consumers don’t like talking to robots, especially when they have a problem. At least 60% of respondents said they would wait in a queue to talk to a human agent, while 59% of customers globally feel that brands have lost their touch and are no longer creating great customer experiences.
This doesn’t mean that you need to respond to every inquiry manually. You can improve customer service agent efficiency by preparing canned responses that you can quickly customize to fit any interaction.
Touchpoint also allows you to configure automatic responses for out-of-hours messages and gives customers the ability to email and call. There will always be another human at the other end of the line.
You have complete control over the design and functionality of your live chat widget. You can:
You can set up your live chat widget in under three minutes. After customizing it, copy-paste the widget code to your website. We have created plugins and step-by-step instructions for the most commonly used CMS and eCommerce platforms, including WordPress, Wix, Joomla, Shopify, etc.
We provide several “getting started” steps for when you first set up your workspace. This tutorial will also teach you how to connect your business or dedicated number to get your call center up and running.
If you want to customize or update your call center settings, navigate to Settings → Calls & Texting. Here you can choose Numbers and assign them to different teams. You can select one of the available numbers whenever you make a call.
You can also configure your routing, IVR (interactive virtual responses), and greetings for incoming calls from the same dashboard.
Touchpoint offers extensive features and modules, all in a straightforward dashboard:
Touchpoint Promote: email and SMS campaign builder.
Touchpoint Sell: connected sales CRM.
Touchpoint Serve: customer support platform.
Touchpoint Collaborate: task management and team collaboration software.
You can use all these capabilities in sync to provide more context to customer interactions.
Access all Touchpoint features for only $99 per user per month for teams of up to 5 users and $89 per month for teams of over five. This plan gives you full access to the support, sales, marketing, and collaboration modules. Additional costs for calls, SMS, and enterprise email campaigns, as well as a complete breakdown of features, can be found on our pricing page.
Our subscription service is designed for teams of any size. You can try it out for free without the obligation to provide your credit card information.