Connect with customers on their preferred channels

Touchpoint Connect is a multi-channel client communication platform that helps businesses like yours bring their sales, marketing, collaboration, and support activities under a single dashboard.

Our flexible platform makes connecting channels such as SMS, email, and live chat under one roof a breeze. With Touchpoint, you and your team can view the complete history of a customer’s interactions across multiple devices and use contextual data to provide better experiences

As the name suggests, multi-channel communication tools allow you to communicate with customers and partners via multiple channels, like email or SMS.

The multi-channel approach includes direct and indirect communication and aims to optimize client experience at every customer touchpoint. With Touchpoint’s multi-channel solutions, clients can choose how and when they want to interact with your company via digital channels.

You must first purchase a virtual phone number from us and configure call forwarding for your business number. All incoming calls and communications will appear in the Touchpoint dashboard.

There are multiple ways to connect and share your email inbox.

• For support emails, navigate to Settings → Tickets, and click “Connect new inbox.”
  • You can connect an existing inbox (Gmail, Microsoft, etc.) or create a new Touchpoint inbox.
  • You must set up email forwarding for existing inboxes from your email client.
  • Follow the steps in your dashboard to check Inbound and Outbound capabilities for your email and start receiving emails.
• For email campaigns: Navigate to Settings → Campaigns and click on Domain & senders, under the Channels tab.
  • If you are using your site’s Domain to send emails (e.g., @touchpoint.com), you must verify the Domainfirst by following the instructions.
  • Once the Domain is verified, navigate to Senders and click on New Sender. Choose your Sender Sendername, Sender email, and if you want this info to populate your email campaigns by default.
  • You can swap between senders at any point during campaign creation.

Our platform is customer-centric. We do not support chatbots because we believe that customers prefer to talk to humans. Multiple studies have shown that consumers don’t like talking to robots, especially when they have a problem. At least 60% of respondents said they would wait in a queue to talk to a human agent, while 59% of customers globally feel that brands have lost their touch and are no longer creating great customer experiences.

This doesn’t mean that you need to respond to every inquiry manually. You can improve customer service agent efficiency by preparing canned responses that you can quickly customize to fit any interaction.

Touchpoint also allows you to configure automatic responses for out-of-hours messages and gives customers the ability to email and call. There will always be another human at the other end of the line.

You have complete control over the design and functionality of your live chat widget. You can:

• Select colors;
• Add your logo, slogan, and display name;
• Set opening hours;
• Define greeting messages;
• Add a pre-chat form with custom fields;
• Define available communication channels (email, callback, phone call, send a text);
• Define the pages where you want the widget to appear;
• Customize feedback survey questions and answer options.

You can set up your live chat widget in under three minutes. After customizing it, copy-paste the widget code to your website. We have created plugins and step-by-step instructions for the most commonly used CMS and eCommerce platforms, including WordPress, Wix, Joomla, Shopify, etc.

We provide several “getting started” steps for when you first set up your workspace. This tutorial will also teach you how to connect your business or dedicated number to get your call center up and running.

If you want to customize or update your call center settings, navigate to Settings → Calls & Texting. Here you can choose Numbers and assign them to different teams. You can select one of the available numbers whenever you make a call.

You can also configure your routing, IVR (interactive virtual responses), and greetings for incoming calls from the same dashboard.

Touchpoint offers extensive features and modules, all in a straightforward dashboard:

Touchpoint Promote: email and SMS campaign builder.
Touchpoint Sell: connected sales CRM.
Touchpoint Serve: customer support platform.
Touchpoint Collaborate: task management and team collaboration software.

You can use all these capabilities in sync to provide more context to customer interactions.

Access all Touchpoint features for only $39.90 per user per month. This plan gives you full access to the support, sales, marketing, and collaboration modules. Additional costs for calls, SMS, and enterprise email campaigns, as well as a complete breakdown of features, can be found on our pricing page.

Our subscription service is designed for teams of any size. You can try it out for free without the obligation to provide your credit card information.